Terms & Conditions

Last updated: July 19, 2025

Important Notice

Charaka is not a replacement for professional medical care. If you are experiencing a mental health crisis or having thoughts of self-harm, please contact emergency services or a mental health professional immediately.

1. Privacy and Data Protection

Complete Anonymity: Charaka operates on a completely anonymous basis. We do not collect, store, or process any personal identifying information.

Local Storage: All chat conversations are stored locally on your device only. We have no access to your conversation history.

No Data Transmission: Your personal conversations are never transmitted to or stored on our servers.

Usage Analytics: We may collect anonymous usage statistics (such as session duration) to improve our service, but this data cannot be linked to any individual.

2. Service Description

AI-Powered Support: Charaka is an AI-powered therapeutic chatbot designed to provide mental health support and guidance.

Not Medical Advice: The service is for informational and support purposes only and does not constitute medical advice, diagnosis, or treatment.

24/7 Availability: The service is available 24/7, but response times may vary based on system load and maintenance.

Continuous Improvement: Our AI models are continuously updated to provide better support, but we cannot guarantee specific outcomes.

3. User Responsibilities

Appropriate Use: You agree to use Charaka for its intended purpose of mental health support and guidance.

Crisis Situations: You understand that Charaka is not equipped to handle mental health crises. In emergency situations, contact emergency services.

Professional Care: You acknowledge that Charaka supplements but does not replace professional mental health care.

Age Requirements: Users must be 18 years or older, or have parental consent if under 18.

4. Limitations and Disclaimers

No Warranty: The service is provided as is without any warranties, express or implied.

Limitation of Liability: Charaka and its operators shall not be liable for any direct, indirect, or consequential damages.

Service Availability: While we strive for 100% uptime, we cannot guarantee uninterrupted service availability.

AI Limitations: AI responses are generated based on training data and may not always be appropriate for every situation.

5. Contact and Updates

Contact Information: For questions about these terms, contact us at legal@charaka.com

Terms Updates: We may update these terms from time to time. Continued use constitutes acceptance of updated terms.

Effective Date: These terms are effective as of July 19, 2025.

Emergency Contacts

Crisis Text Line

Text HOME to 741741

National Suicide Prevention Lifeline

988