1. Information We Collect
Personal Information:
- Account information (name, email, password)
- Mental health assessments and responses
- Chat conversations with our AI companion
- Progress tracking and wellness data
Technical Information:
- Device information and IP address
- Usage patterns and session data
- Cookies and local storage data
2. Mental Health Data Protection
Confidentiality Notice: All mental health-related information is treated with the highest level of confidentiality and is protected under applicable health privacy laws.
- Your mental health conversations are encrypted end-to-end
- Assessment results are stored securely and never shared without consent
- We comply with HIPAA privacy standards where applicable
- Mental health data is never used for advertising or marketing
3. How We Use Your Information
- Service Provision: To provide personalized mental health support
- Safety: To detect potential crisis situations and provide appropriate resources
- Improvement: To improve our AI responses and therapeutic effectiveness
- Communication: To send you important updates about your mental health journey
- Legal Compliance: To comply with applicable laws and regulations
4. Data Security & Encryption
- All data is encrypted in transit and at rest using industry-standard AES-256 encryption
- Access to mental health data is strictly limited to authorized personnel
- Regular security audits and penetration testing
- Secure backup systems with geographic redundancy
- Multi-factor authentication for all administrative accounts
5. Data Sharing & Disclosure
We Never Sell Your Mental Health Data: Your therapeutic information is never sold, rented, or shared for commercial purposes.
Limited disclosure only occurs when:
- You provide explicit written consent
- Required by law or legal process
- Necessary to prevent imminent harm to yourself or others
- With emergency services in crisis situations
6. Your Privacy Rights
- Access: Request a copy of all your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Export your data in a common format
- Opt-out: Unsubscribe from non-essential communications
- Restrict Processing: Limit how we use your information
7. Data Retention
- Active account data: Retained while your account is active
- Mental health assessments: Retained for 7 years for continuity of care
- Chat conversations: Automatically deleted after 2 years unless you request longer retention
- Account deletion: All data permanently deleted within 30 days of request
8. International Data Transfers
If you access our services from outside the United States, your information may be transferred to, stored, and processed in the US where our servers are located. We ensure adequate safeguards are in place for international transfers.
9. Children's Privacy
Our services are not intended for children under 13. If you are between 13-17, parental consent may be required depending on your location.
10. Crisis Intervention
Important: If our AI detects potential self-harm or crisis indicators, we may override normal privacy protections to contact emergency services or provide immediate resources.
11. Changes to This Policy
We may update this privacy policy to reflect changes in our practices or for legal reasons. Significant changes will be communicated via email and prominently displayed in our app.
12. Contact Information
Data Protection Officer:
Email: privacy@charakan.online
Response time: Within 48 hours for privacy-related inquiries
Crisis Support: If you're in immediate danger, please contact emergency services (911) or the National Suicide Prevention Lifeline: 988
Last updated: August 3, 2025
Effective Date: August 3, 2025
Version: 2.0 (Mental Health Compliance Update)